Eloncasino Privacy Policy – Your Data is Fully Protected

Introduction

This Privacy Policy applies to the Eloncasino platform and all services under it. We place the highest importance on the privacy of our Bangladeshi users and are committed to protecting their personal information.

The core purpose of Eloncasino's privacy policy is to inform you about what data we collect, why we collect it, and how it is used. We believe transparency is the foundation of trust.

This policy is written in plain language so that users in Bangladesh can easily understand it, free from complex legal jargon.

What Information We Collect

Eloncasino collects different types of information for different purposes. Here's a full breakdown:

How Your Information Is Used

Eloncasino uses your information for the following purposes:

We never sell your data to advertisers or marketers. You can opt out of promotional emails or SMS at any time by submitting a request.

How Long Your Data Is Retained

Eloncasino does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the full duration your account is active and up to 5 years after closure (for legal reasons).
• Transaction Records: Retention of up to 5 years is mandatory under anti-money laundering laws.
• KYC Documents: Up to 3 years after verification is complete, after which it is securely deleted.
• Log Files & Technical Data: Up to 12 months maximum.
• Support Conversations: Deleted 2 years after the issue is resolved.

After the retention period, data is permanently and securely deleted. If you request account deletion, data not subject to legal obligations will be removed on a priority basis.

Sharing Data with Third Parties

Eloncasino only shares your information with third parties in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, or other payment gateways — only the minimum information necessary to complete transactions.
• Identity Verification Services: Approved verification providers in the KYC process — to confirm your identity.
• Law Enforcement: When legally required by court order or government directive.
• Security Partners: Fraud detection services — to ensure the security of the platform.

Outside the cases listed above, your data is never shared. Any third parties we do share data with have signed our privacy agreement and are bound to protect it.

Cookie Policy

Eloncasino uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on our platform.

Cookies We Use:

• Essential Cookies: For login sessions and security — the platform cannot function without these.
• Performance Cookies: Used to understand which parts of the site are most visited — fully anonymized.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: Used to understand site traffic — no personal data is collected.

You can disable non-essential cookies at any time from your browser settings. However, some features may not work as a result.

Children's Privacy

Eloncasino strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process data from minors.

If a minor has registered using false information and we become aware of it, the account will be permanently closed and all collected data will be deleted.

If you believe a minor is using Eloncasino, please contact us at support@eloncasino.ws. We will act promptly.

Your Rights Regarding Your Data

As an Eloncasino user, you have the following rights:

• Right to Access Your Data: You can request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we restrict the use of your data for certain purposes.
• Right to Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@eloncasino.ws. We'll respond within 30 days. In some cases, legal obligations may prevent us from deleting certain data — if so, we'll explain why.

Data Security Measures

Eloncasino uses industry-leading technology to keep your data secure:

• 256-Bit SSL/TLS Encryption: All communications are conducted through encrypted channels.
• Encrypted Database: Stored data is also encrypted — even in the event of a server breach, the data cannot be read.
• Two-Factor Authentication (2FA): OTP verification is required for critical account actions.
• Firewall & IDS: Advanced security measures to prevent unauthorized access.
• Regular Penetration Testing: External security experts conduct regular system audits.
• Staff training: Only authorized personnel can access specific data.

In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

Privacy Policy Updates

Eloncasino may update this Privacy Policy as needed. Users will be notified based on the nature of the changes:

• Minor changes: The "Last Updated" date at the top of this page will reflect the change.
• Important Changes: Registered users will be notified via email or SMS.
• Major changes: Your consent to the updated policy will be collected at your next login.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request to close your account.

Contact Us

For any questions, complaints, or data rights requests related to our privacy policy, please get in touch with us:

• Email: support@eloncasino.ws
• Live Chat: Directly on the platform, active 24/7
• Response time: Usually within 48 hours
• Data Protection Request: Response guaranteed within 30 days

Our support team is available in Bengali and is always ready to help with any privacy-related questions.